Gydar Industries -Universal apps (UAP) for Windows 10 (PC, tablets and phone) Norwegian
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TRINE'S HANGMAN

Frequently asked questions regarding the app Trine's Hangman


THE NAVIGATION BAR WITH BACK AND WINDOWS BUTTONS ARE NOT SHOWING ON MY WINDOWS 10 PHONE?

This issue seem to occur when there are a combination of the following factors
1. The app is a WP8 or WP8.1 app
2. The app is in the "Game" category in the Store (the OS autohides the navbar for games)
3. The app is running on a Win10 phone

Incredibly, there is no direct way for an WP8 or WP8.1 game to control this navbar.
It is the operating system that hides or show it, and a WP8 or WP8.1 app can not control this.

It is a bit of work to rewrite the app to real Windows 10 UWP app. So I will not do this.
I am however working on the sequel to Trine's Hangman, WOAR, and that game will of course be a full UWP app that does not have this issue and runs on Windows 10 PC, phone and tablet.

WORK AROUND
In the meantime you can show the navbar in the same way you always can.
By swiping up from under the screen, and up beyond where the Windows button normally will appear.

Problem is that this annoying bug will auto-hide the navbar AGAIN the moment you go to a new page in the game :(
WHY AM I UNABLE TO BUY YOUR APP?
Sometimes users can have problems with buying or installing some apps, also my apps.

You might be able to buy other apps, but not one specific app. And you get some error in the Store when trying to buy it or installing it.
When you experince this, the only fix is to contact Microsoft support (by chat or similar).

Developers of apps have no control over the Store or the purchase-process.
The developer of the app will be unable to resolve such issues, only Microsoft can do that.

I have had dialogue with both regular end-user Microsoft support and Microsoft developer support about this, and never gotten a clear answer to WHY this happens to some users some times.
I have also asked if there is anything I can do to minimize such issues, and gotten the response there is nothing I can do about it, it just happens sometimes.

Microsoft is at least very helpfull when you experience such issues and they fix it quickly for you over support.

IS THERE SOMETHING WRONG WITH THE POINTS/RANKING IN THE GAME? I SOMETIMES GO DOWN AND NOT UP WHILE I PLAY?
In the game you often get a popup telling you how many points you need to pass the next player in the ranking.

Sometimes you can experience that the number of points needed to climb INCREASES instead of going down as you play further.

Or you might experience that you do not CLIMB the ranking, but actually go down in the ranking as you play.

This is not due to errors in the game.

It just is that some player(s) that are close to your ranking is playing at the same time.

IS THERE SOMETHING WRONG WITH THE POINTS/RANKING IN THE GAME? I SOMETIMES SEE PLAYERS THAT SUDDENLY GET A LOT MORE POINTS?

This can be because a player has a lot of words-in-a-row or similar BONUSES, so that their score increase very fast.

Or a player might have been playing OFF-LINE (without any internet-connection) for some days.
The server will in such a case not get their new score while they play off-line.
And then get a large increase when the player start the game again WITH internet-connection.
In such cases, a player can appear to jump very far in just one second.

IF I CREATE A PLAYER HOW SAFE IS THAT?
I always have high focus on security, and all my apps use double encryption in all communication with my servers (encrypted data over encrypted data line).
In addition, all settings files that are stored locally on your phone by my apps are also always encrypted.
More importanly, I never store more info than that is needed for a given functionality.

Creating a player in Trine's Hangman is totally safe, since there is no personal info involved, all you type in is a player name, and a password.

You can also read my general privacy policy.

HOW DO I GET A BEST POSSIBLE ACCURACY BONUS?
The accuracy bonus rewards players who play slow and meticulously.

TIP 1: Start with the most commonly used letters in the language you are playing.
English: E, T, A, O, I and N.
Norwegian: E, T, R, S, N and A.

TIP 2: After each letter you try, stop and think about what words could fit with what you see.
Try to "see" at least two words that will fit, before trying another letter, and chose a letter that is in both words.

TIP 3: Play slowly from the start, not just when you have 1 or two attempts left, since then it is often too late.

TIP 4: PLAY SLOWLY, this can not be repeated too many times.
If you just tap some letters, and only stop to think when you have 1 or 2 attempts left, you will fail a lot of words.
If you just slow down, and think and ponder between each tap, it will dramatically increase the number of words you complete.

These tips are especially important on the few short words in the game (1 in 20 words are less than 5 letters long).

I HAVE FORGOTTEN MY PASSWORD, WHY IS THERE NO PASSWORD-RESET FUNCTION IN THE GAME?
The game was originally designed to not store sensitive information like e-mail adresses on our server. Early beta testers felt it could scare of many players, and make the player creation to complex.
We can therefore not provide a "I forgot my password, please reset my player by e-mail"-functionality.

You can see your players password in the player account page, and also change both player name and password if you so wish.

If you have lost your password, you can however contact me directly and I can manually reset your password.

WHY DO I HAVE TO BUY THE APP AGAIN ON REINSTALL?
It is not possible to buy an app twice, even if you try to. Microsoft Store is designed so that this should not be possible.

However, a lot of people get confused when they try to install an app they have bought on a new phone.
Reason for this is because the Microsoft Store actually does not check if you have bought an app until you have tapped the BUY-button, which is kind of counter intuitive.

1. Goto to the PRO-version in the Store.
2. Tap the BUY-button.
3. [NOW the Store will chech if you have bought it or not]
4. If you have bought the app before you will see "CONFIRM INSTALLATION", and "You have already bought this app. Do you want to install again?".

If you have NOT bought the app before, your will in step 4 be asked to confirm the payment.

WHY DO I GET ADS, I HAVE BOUGHT THE GAME?
Then you have downloaded the trial-version, and not the paid version.

Download the paid-version with the BUY-button (see question above for details), and you will not get any ads.

If you install with the trial-button, you will get the trial, and not the paid version...even if you have bought the app before.

You can see which version you have installed in the about-page, the text above 'DATE':
- FREE (AD-based)
- TRIAL-version
- PRO (paid)

WHY ARE THERE SHORT WORDS IN THE GAME?
From version 5.0 the number of short words has been reduced, so that 98.5% of the words in the game now are 5 letters or longer. The 1.5% short words (3-4 characters) make the game harder, and that is intentional. They occur rarely, but occasionally you will have to stop, and not rush it. They make words-in-a-row achievements a lot harder, and therefore more rewarding.

The game is designed to be played slowly. A four letter word can seem like impossible/random to solve, but if you ponder a long time after each key press. And start with the most commonly used letters in the English or Norwegian language, you can solve almost any word.

BMW is very special, it is actually added as a little 'trap' in the game. Since the word is in practice impossible to complete. Since the 3 letters are not commonly used letters in the English language. There are only one such word among the 15.000 Enligsh words in the word list.

And yes, I do know that BMW is not really an 'word' but actually an accronym for Bayerische Motoren Werke AG, but in this case the accronym is much more used so I have added it to the game and not the full name.

When I add new words today I always add words that have 6 or more letters, since it is not fun if there are too many of the shorter words.

WHY ARE THERE BRANDS, COUNTRIES, FAMOUS PEOPLE AND PHRASES IN THE WORD LISTS?
The word lists have verbs and nouns, but also expressions, terms, countries, famous people, brands, products, accronyms and so forth.

This is done to mix up the game, give it more variantion and to make the game more fun to play in the long run.

This is also mentioned in the description for the app in the Store.

WHY IS THE APPLICATION AND THE WORD-LIST ONLY IN ENGLISH AND NORWEGIAN?
I want this game to give the user a great "Hangman experience", and one very important factor in that is of course the quality of the word-list. I only speak English and Norwegian, so those two languages are the only ones I can make sure that are at the level I want it. Since I speak them myself, I can spot and correct mis-spellings immediately...which happens from time to time.

I have of course considered hiring someone to translate the application and word list for me. I did so for some of my earlier Windows Mobile applications. But that ended up being a tremendous amount of work and co-ordination, both for me and the ones doing the translations (I update my apps frequently). Each update ended up taking a lot more time due to this...and time (and money) is something that I have too little of as it is.

I have even gotten mails from kind Trine's Hangman players who have offered to do a translation of the app for me. I have turned these politely down, since I know the amount of work it would be for them.

I used this UK-US English web site to help me make a British word list from the US word list I had made earlier.

IS IT POSSIBLE TO CHANGE LEVEL OF DIFFICULTY IN THE GAME? IS THERE ANY CATEGORIES? ARE THERE NO HINTS?
LEVELS
The game will automatically get more difficult as you get better (higher high score), click HERE for more info. It is not possible to manually select level, and this is done to keep the World Leaderboard fair.

HINTS AND CATEGORIES
The game was designed from the start to not require hints or categories, by having a special word list that has very few short or obscure words.

Adding hints to this game with the word list it currently have, would make the game too easy for most people. A game that is too easy, will quickly become boring.
The game need to be a challenge to be fun, and that is what the occational short word without an hint is giving.

This game will feel very hard if you play "too fast".
If you however slow down your pace...a lot...and ponder between each key press, the whole game will feel totally different.
The magic is in playing "slow enough", which is hard to do in these internet times where we all are in a rush :)

HOW MUCH DATA TRAFIC DOES THIS PROGRAM GENERATE?
As long as you use the paid, ad-free version, extremly little!

The game itself, uses extremly little data. I have designed the game to be extremly light on the data trafic. It is important also for me too, since I as a small/hobby developer I need to keep server-load to a minimum, and small and efficient data trafic is good also on my server.

The biggest data usage is not from the game itself, but the adbanner (see question below).

WHAT ARE THE BENEFITS OF BUYING THE APP?
There is only one difference between the paid and the free version, the ads.

Since ads use both data trafic and CPU, the paid version will actually use both less data and less battery than the ad-versions.

I personally also think the ads make the game look a lot uglier.

And if you buy the app, you can sleep better at night, knowing that you have given your contribution to a hard working developer in Norway :)

CAN I PLAY MY OWN MUSIC IN THE GAME?
Yes of course, if music is playing in Zune/Xbox Music/Nokia Music/.. when you start or resume the game, it will not play its own music, but continue your external-music.

You can switch back to Hangmans built-in music at any time by checking on the Music-checkbox. This actually is required behaviour for games, so all games should behave like this :)

HOW IS THE PLAY TIME CALCULATED?
The play time shown on web and in Trine's Hangman is actually "only the time spent in the game screen when the screen is on".

Meaning, any time you spend in highscore list, in main menu, and so forth is subtracted (=not counted). Let's say you are playing activly for 5 minutes and then turn off the phone (=screen) for an hour, this will not count as "1 hour and 5 minutes", just "5 minutes".

So when we have players that actually have played for over 500 hours (as of 31.12.2011), it says a lot about how addictive the game can be for some :)

HOW DO I GET NORWEGIAN LANGUAGE IN THE GAME OR ÆØÅ IN THE GAME SCREEN?
The game auto-selects language and word list from what you have setup under "settings / region+language / System Locale" on your phone.

If you have chosen "Norwegian (Bokmål)" or "Norwegian (Nynorsk)" there, the game will have Norwegian texts, and the word list will also be with Norwegian words (and æøå). All other selections will give you English language and and American English word list.

You can under settings in the game itself oversteer these manually as you wish. So you can have English language in the game, and Norwegian word list if you so wish.

It is actually the word list that controls if you get ÆØÅ-buttons in the game screen, since playing with a Norwegian word list, you will have to have æøå available :)